One of the techniques used by Design Thinking is "How might we...?".  Having identified the need of our persona (in this case Robert), we construct a question beginning "How might we...?" and paraphrasing the need into a challenging question. To learn more abot this technique, see: https://www.odellkeller.com/the-how-might-we-method/

Take a look at insights collected from Robert's interview. How would you start the "How might we...?" question to start finding solutions to Robert's need?